1. General
  2. Villur
+1
Fixed

Import keeps failing

Geoff 15 ár síðan • updated by Mobbeel 14 ár síðan • 4
I keep getting the message "An error has occurred during import process" when attempting to import a .CSV file created from SplashID 3.42. I've verified the file is readable from Excel. Looks to me like that version of Splash does not put column headings on all of the data elements. If that is the problem, could you provide a template I could use to transfer the data to that will import to BioWallet sucessfully?

Answer

Answer
Fixed
Mobbeel 14 ár síðan
The import/export's problems of versión 0.4 have been resolved in the 0.5 version available on Android Market. Now, everything should work properly.
Geoff 15 ár síðan
There is no rhyme or reason to how the field output is set up. I don't see how you would ever be able to import it since a password, for example can end up in any column past the 3rd. I have an example I can send you if you tell me how to do so but it will be a waste of your time. If however you send me a template format for one of the formats you do support (preferably a fully extended one as I have a lot of fields I'd like to use).
-1
Mobbeel 15 ár síðan
Please send us the example to support(at)mobbeel(dot)com and we'll reply to your mail.

Thanks
Geoff 15 ár síðan
Done. Please let me know if you do not receive it.
Mobbeel 15 ár síðan
Hello Geoff, no file has been received :(

Could you re-send it?

Thanks
Answer
Fixed
Mobbeel 14 ár síðan
The import/export's problems of versión 0.4 have been resolved in the 0.5 version available on Android Market. Now, everything should work properly.

Customer support service by UserEcho